Navigation Menu Items Not Functioning on Index Page

[Ben Ipinge]

Good day,

We upgraded to the latest available KIX4OTRS 8.0.12 running on OTRS 5.0.17 & KIXCore 5.0.11, the upgrade went well. However, when you login and click on any item on the navigation menu it doesn't work. You need to manually enter the url to navigate, then only will you be able to use navigation menu item.

And when you go back to the dashboard, the navigation menu items still do not work and the dropdown items are displayed behind the dashlets.

How can we resolve with without breaking compatability?

Regards,

[Rico Ullmann]

Hi Ben,

its difficult to say, whats going wrong.

Please send me a Screenshot of the ,,Package Manager". Futhermore I need an excerpt of the
OTRS-Log and Apache-Error-Log. (Last 100 entrys)

Regards,
Rico Ullmann

[Ben]

Good day,

I need to register so that I can attach files. However the verification option does not show, so I cannot register.

Can you assist with my registration?

Regards,

[Rico Ullmann]

Hi Ben,

i have tested the registration process and it works for me. Also the captcha dialog was showing.

Perhaps you shoud delete your cache and try it again or change browser.

Regards,
Rico Ullmann

[BenI]

Good day Rico,

Here are the attachments as requested.

The error log is for today's work.

I started by trying to resolve the package issues which where not compatible with OTRS 5 by manually installing the missing files. However that didn't work so I had to uninstall all the OTRS 4 version only packages.

Regards,

[Rico Ullmann]

Hi Ben,

after upgrade, did you delete cache and rebuild the config?

Path: <OTRS-Path>/bin

sudo -u www-data ./otrs.Console.pl Maint::Cache::Delete
sudo -u www-data ./otrs.Console.pl Maint::Config::Rebuild

Regards,
Rico Ullmann

[BenI]

Hi Rico,

Almost after every change.

Regards,

[Rico Ullmann]

Which was your KIX4OTRS version before you decided to upgrade?

Regards,
Rico Ullmann

[BenI]

Rico,

We upgraded from 4.0.22 to 5.0.17 before now updating to 5.0.19

[BenI]

Rico,

Are you part of the Cape IT/KIX team?

[Rico Ullmann]

Hi Ben,

yes, this is correct.

In your error_log are a lot of permisson issues.

Can you describe me step by step what you did?

Regards,
Rico Ullmann

[BenI]

Hi Rico,

When I upgraded from 4 to 5, I used instructions here: http://doc.otrs.com/doc/manual/admin/5.0/en/html/upgrading.html

When I upgraded from 5.0.17 to 5.0.19, I used the instructions here: http://doc.otrs.com/doc/manual/admin/6.0/en/html/upgrading.html

After upgrading or installing packages I run this sequence of commands under /opt directory:
otrs/bin/otrs.SetPermissions.pl --web-group=www-data
su -c "otrs/bin/otrs.Console.pl Maint::Config::Rebuild" -s /bin/bash otrs
su -c "otrs/bin/otrs.Console.pl Maint::Cache::Delete" -s /bin/bash otrs

Regards,

[Rico Ullmann]

Hi Ben,

you started with OTRS 4.0.22 and KIX4OTRS 7.1.x??

Regards

[BenI]

Yep

[BenI]

By the way, we also have developed our brand skin that we are applying but it doesn't seem that its the problem.

With KIX4OTRS installed, when I try to open a ticket I get the following error message which is not present when KIX4OTRS is uninstalled.

Code Auswählen Erweitern

[error] Can't use string ("2") as a HASH ref while "strict refs" in use at /opt/otrs/KIX4OTRS/Kernel/Modules/AgentTicketZoom.pm line 946.\n[\code]