Hi Rico,
While we are waiting for support to be official.
Can you please provide any direction as to what might be causing this error?
[Wed Jun 21 13:25:08 2017] [error] Can't use string ("2") as a HASH ref while "strict refs" in use at /opt/otrs/KIX4OTRS/Kernel/Modules/AgentTicketZoom.pm line 946.\n
I have tested other functions and the ticket access is the only issue we have now.
Regards,