Navigation Menu Items Not Functioning on Index Page

[BenI]

Hi Rico,

We need this to work asap and we are willing to pay for your support as this is urgent.

Can you send me the support quote to get this sorted?

Regards,

[Rico Ullmann]

Hi Ben,

please send us an email with your detailed contact information to sales@cape-it.de.

Insert a Link to this forum post in to your email.

Regards,
Rico Ullmann

[BenI]

Done.

[BenI]

Hi Rico,

While we are waiting for support to be official.

Can you please provide any direction as to what might be causing this error?

Code Auswählen Erweitern

[Wed Jun 21 13:25:08 2017] [error] Can't use string ("2") as a HASH ref while "strict refs" in use at /opt/otrs/KIX4OTRS/Kernel/Modules/AgentTicketZoom.pm line 946.\n

I have tested other functions and the ticket access is the only issue we have now.

Regards,

[BenI]

Do we need to perhaps regenerate the existing tickets? or is it a code change process on KIX side?