Why the age of the ticket is growing while ticket is successfully closed?

[Nilufar]

Hi there!

I use kixdesk service management system for 6 months till now, and tickets which are closed successfully long ago still growing in age, why it's not stop counting the age of the ticket when the ticket already closed?
Thanks in advance.

[Martin Jäger]

Hi Nilufar,

the age of an successfully closed ticket is still growing in age because the age refers to the date of creation not the date of closing.


best regards,

Martin

[Nilufar]

So it's default behavior of system ?

[Martin Jäger]

Hi Nilufar,
you are right. This is the default behavior of the system.

Best regards,
Martin