Autor Thema: Ticket templates order displayed on web page  (Gelesen 176 mal)

Rudi

  • Gast
Ticket templates order displayed on web page
« am: 04.05.2017 15:24:22 »
I am using ticket templates, in the end user view the order of the Ticket templates changes if i revisit/refresh the page. Is there some way to force the order of the Ticket Templates to be the same for the customer view?


Thanks for any help. This is great software.

Beatrice Müller

  • Global Moderator
  • Beiträge: 100
Re: Ticket templates order displayed on web page
« Antwort #1 am: 08.05.2017 16:21:08 »
Hi,

normally the order of the ticket templates depends on the name. These are sorted in ascending order.
Can you please send me a screenshot before and after the reload?

thank you for the praise and kind regard
Beatrice

Rudi

  • Gast
Re: Ticket templates order displayed on web page
« Antwort #2 am: 18.05.2017 23:11:23 »
here is a link  to image. The image contains two screenshots. is split top and bottom.

Thanks,

http://imgur.com/a/Vtyvt

Beatrice Müller

  • Global Moderator
  • Beiträge: 100
Re: Ticket templates order displayed on web page
« Antwort #3 am: 19.05.2017 13:07:36 »
Thanks for feedback.

I was able to reproduce the error and I've passed it to our development department.
If I have received a feedback, I will sign up again.

Beatrice Müller

  • Global Moderator
  • Beiträge: 100
Re: Ticket templates order displayed on web page
« Antwort #4 am: 22.05.2017 15:03:54 »
The problem will be fixed with the next release (coming late May).

Rudi

  • Gast
Re: Ticket templates order displayed on web page
« Antwort #5 am: 25.05.2017 16:28:19 »
Thanks for the reply.