Hi @all,
I'd like to answer some of the questions asked here in the past few weeks.
1. community integration
At the moment we are focusing our efforts on the development of KIX 2017 and beyond, so we don't have the resources to handle everything at once. Community integration is planned for the future but right now we are working on a concept to integrate partners into the development who can deliver professional services and professional support for their own extensions. This is one - if not the top - primary requirement of our customers.
2. installation of community modules
ITSM (without Change Management, since it seems to be a dead horse) and FAQ are already integrated in KIX 2016. but if you want to use other community modules you are free to install them but it's not recommended by us, because we can't deliver professional support for these mixed and untested environments. These installatins can be considered "experimental".
3. long term use
For professional use we offer 5-year LTS (Long Term Support) for KIX Professional. This additional service will have a price, of course.
4. Website update
This is already addressed to our marketing but right now they have got their hands full with planning our Cebit 2017 presence. It's not forgotten for sure :)
5. missing features (compared to Enterprise CMDB)
This is something we are working on, but since we don't have unlimited resources, it will take some time. The goal is clearly visible :)
But don't forget: you will get it for free and if you wan't professional support and more features as well, you can get this too, for a fraction of the price of a Enterprise CMDB / Enterprise Service Management.
6. merge bugfixes / feature from OTRS
We are merging bugfixes on a regular basis, since KIX 2016 is still based on the "OTRS World". Beginning with KIX 2017 we will do it selectively, since this version will start to leave the "OTRS World" step by step.
I hope I was able to answer some of your biggest question marks :)
best regards,
Rene