Autor Thema: State Field in Notes  (Gelesen 1553 mal)

qdba

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State Field in Notes
« am: 14.08.2018 14:47:19 »
In internal notes I want to use the state Field.
So I set

Ticket::Frontend::AgentTicketNote###State


to "yes" and insert the states open,close, pending reminder, pending auto to the field 


Ticket::Frontend::AgentTicketNote###StateType


But there ist no State Field in Tickets Notes.


Any suggestions?


Greetings Dieter Baur[/color][/size]

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Martin Jäger

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Re: State Field in Notes
« Antwort #1 am: 21.08.2018 17:40:25 »
Hello qdba,

if you activate the SysConfig-Key "Ticket::Frontend::MenuModule###420-Note" you get access to the view "AgentTicketNote".
You can open this view if you open a ticket and choose the option Communication -> Note .

In this view, you should now see the state field.

I hope, this answer will help you a little bit.


best regards,

Martin

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