Autor Thema: Missing Pending and Close button  (Gelesen 449 mal)

KAndersen

  • Newbie
  • Beiträge: 6
Missing Pending and Close button
« am: 06.07.2018 15:22:23 »
Hi,
I have been upgrading/migrating KIX4OTRS to KIX2017
After the migration, I no longer have the Pending and Close buttons (positioned originally between the Communication and Miscellanious dropdowns.
(Note: To be able to upgrade, I had to remove/uninstall packages KIX4OTRS and KIXCore)
How can I recreate the two buttons: Pending and Close? 
Or as a minimum, the Close button.

Rgrds
/Knud

Danny Bochmann

  • Global Moderator
  • Beiträge: 416
Re: Missing Pending and Close button
« Antwort #1 am: 13.07.2018 14:25:14 »
Hello Knud,

please activate the following two SysConfigKeys:
  • Ticket::Frontend::MenuModule###440-Pending
  • Ticket::Frontend::MenuModule###450-Close
best regards
Danny

KAndersen

  • Newbie
  • Beiträge: 6
Re: Missing Pending and Close button
« Antwort #2 am: 23.07.2018 10:20:44 »
Thank you.
Working Fine.
For others, the settings are in:
Edit Config Settings in Ticket → Frontend::Agent::Ticket::MenuModule

Rgrds

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