Autor Thema: Ticket core data slow  (Gelesen 30 mal)

Cris123

  • Newbie
  • Beiträge: 1
Ticket core data slow
« am: 17.08.2017 03:46:26 »
Hello,

Each time I save/submit changes on ticket core data tab it took like 2min processing the request.

But I don't have this time issue when I answered emails or use notes and attachments

The dynamic field value table is increasing and I don't know what to do.

The storage mode is FS not DB
Once I changed that the other tables except dynamic field value decreased the size. 

I appreciate if you have a tip o solution for this timing issue

Thanks :)

Richard Leis

  • Global Moderator
  • Beiträge: 138
Re: Ticket core data slow
« Antwort #1 am: 21.08.2017 08:23:48 »
Hello Cris123,

if you have a lot dynamic fields activated in your TicketCoreData tab it might help to deactivate them in this tab and activate them in the AgentTicketZoomTabEditDynamicFIelds.

Also it can help to analyze your issue if you activate the slow log of your DBMS to see which queries need so much time to be answered.

Best regards

Richard