Autor Thema: Ticket core data slow  (Gelesen 70 mal)

Cris123

  • Newbie
  • Beiträge: 7
Ticket core data slow
« am: 17.08.2017 03:46:26 »
Hello,

Each time I save/submit changes on ticket core data tab it took like 2min processing the request.

But I don't have this time issue when I answered emails or use notes and attachments

The dynamic field value table is increasing and I don't know what to do.

The storage mode is FS not DB
Once I changed that the other tables except dynamic field value decreased the size. 

I appreciate if you have a tip o solution for this timing issue

Thanks :)

Richard Leis

  • Global Moderator
  • Beiträge: 154
Re: Ticket core data slow
« Antwort #1 am: 21.08.2017 08:23:48 »
Hello Cris123,

if you have a lot dynamic fields activated in your TicketCoreData tab it might help to deactivate them in this tab and activate them in the AgentTicketZoomTabEditDynamicFIelds.

Also it can help to analyze your issue if you activate the slow log of your DBMS to see which queries need so much time to be answered.

Best regards

Richard

Cris123

  • Newbie
  • Beiträge: 7
Re: Ticket core data slow
« Antwort #2 am: 21.09.2017 23:09:32 »
Hi, thanks for your answer!

Will the performance will be affected if I have dynamic field in "core data ticket" instead AgentTicketZoomTabEditDynamicFIelds?

Richard Leis

  • Global Moderator
  • Beiträge: 154
Re: Ticket core data slow
« Antwort #3 am: 26.09.2017 15:25:24 »
Hello Cris123,

it depend on how many dynamicfields you want to show on this tab.
Maybe there are some dynamic fields that don't need to be shown ini either of those tabs.

But the more data needs to be loaded when opening one of the tabs, the longer it will take.

Best regards

Richard