Autor Thema: Some Users Cannot Login  (Gelesen 31 mal)

BenI

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Some Users Cannot Login
« am: 19.02.2019 16:20:46 »
Good day,
 
 We running otrs 5.0.22, Apache 2.2.22 & MySQL 5.5.60. Authentication is via LDAP/AD
 
 We have some users, including root@localhost, that cannot login to otrs any longer, due to an unknown cause at this point. It just stopped working, however majority of the users are still logging in fine.
 
 The error message received from the browser on login attempt is as follows:
 500 Internal Server Error
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
And this is the error message output in logs:
[code]ERROR: OTRS-CGI-28 Perl: 5.14.2 OS: linux Time: Tue Feb 12 09:30:46 2019

 Message: XML::Parser had errors, falling back to XML::Parser::Lite. Offending XML was: <!DOCTYPE html>
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          <p class="time info"><time datetime="2019-03-16">16.03.2019–17.03.2019</time></p>
          <h4>Chemnitzer Linux-Days 2019</h4>

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            <p>The Bavaria Cleaning Gebäudereinigungs GmbH from Munich uses KIX both as a service desk and for the order management of the cleaning teams. </p>  </div>

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              <p class="more"> <a href="en/?file=files/cape_it/inhalte_cape_it/success_stories/Bavaria_EN.pdf" target="_blank" title="Download Bavaria_EN.pdf"> read more...</a></p>
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            <p>The city of Freiburg is one of the first users of KIX. With the release of the opn source software, the local authority district switched from KIX4OTRS to KIX and since then has gradually integrated it into their departements.</p>     </div>

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<div class="layout_simple arc_9 block first even">
  <time datetime="2018-05-07T10:25:00+02:00">07.05.2018 – 10:25</time>
          <a href="en/presse/detail/c-a-p-e-it-gmbh-publishes-security-management-module-for-kix-professional-itsm-system.html" title="">
                <span>c.a.p.e. IT GmbH publishes security management module for KIX Professional ITSM System</span>
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  <time datetime="2018-04-19T10:25:00+02:00">19.04.2018 – 10:25</time>
          <a href="en/presse/detail/c-a-p-e-it-makes-medium-sized-businesses-fit-for-industry-4-0.html" title="">
                <span>c.a.p.e. IT makes medium-sized businesses fit for industry 4.0</span>
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  <time datetime="2018-01-05T10:25:00+01:00">05.01.2018 – 10:25</time>
          <a href="en/presse/detail/chemnitzer-morgenpost-it-expert-warns-of-the-demise-of-medium-sized-businesses.html" title="">
                <span>Chemnitzer Morgenpost: IT Expert warns of the demise of medium-sized businesses</span>
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        <p>"Cape IT offered us more flexibility than we might have expected from large providers."</p>
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BenI

  • Newbie
  • Beiträge: 23
Re: Some Users Cannot Login
« Antwort #1 am: 19.02.2019 16:34:02 »
I found a workaround, I had to disable KIXNotify and access is restored.
Perhaps there is bug, and is it resolved in later versions?

Fabian Seibt

  • Global Moderator
  • Beiträge: 136
Re: Some Users Cannot Login
« Antwort #2 am: 20.02.2019 08:59:19 »

BenI

  • Newbie
  • Beiträge: 23
Re: Some Users Cannot Login
« Antwort #3 am: 21.02.2019 11:57:55 »
Thanks. Solved it.

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