[BUG] Kernel/System/DynamicField/Driver/ITSMConfigItemReference.pm

[samueldc]

Hi guys,

There's a bug (or missing feature) in Kernel/System/DynamicField/Driver/ITSMConfigItemReference.pm version 5x.

In previous versions (for OTRS 4x), it was possible to define a ticket notification filter using a ITSMConfigItemReference field value. Looks like this feature was removed from newer versions of package DynamicField-ITSMConfigItemReference.

Here's a patch that restores this feature:

http://forums.otterhub.org/viewtopic.php?f=62&t=36635

Thanks for your attention.

Best regards!

[Richard Leis]

Hi Samuelcd,

could you please explain a bit more what you are trying to achieve?
Do you want to create a ticket notification that is sent only if a specific config item is linkeed to the ticket?
I am not sure if I get the scenario right.

Best regards

Richard

[samueldc]

Hi Richard,

I want to create a ticket notification that is sent only if a dynamic field of type ITSMConfigItemReference has a specific value.

That type of dynamic field is provided by a Cape-it free add-on named DynamicField-ITSMConfigItemReference.

In previous versions, it's was ok to create such a notification. But since version 5, this is not working. In the link above, that points to OTTERHUB, I proposed a patch for that.

Hope it can help someone else trying to achieve the same thing.

Best regards,

Samuel

[Richard Leis]

Hi Samuel,

in this case you can use the normal Ticket Notifications.
There is an event "TicketDynamicFieldUpdate_<DFName>" that can be used.
In the Ticket Filter you can define the value for the dynamic field that triggers the notification event.
I tested this and it worked.

Best regards

Richard