Autor Thema: Kix17 errors  (Gelesen 148 mal)

gissberg

  • Newbie
  • Beiträge: 2
Kix17 errors
« am: 21.06.2017 16:42:17 »

Hi, just installed KIX on Ubuntu, followed the guide here: https://www.kixdesk.com/en/downloads/installationguides/debian-ubuntu.html


I've gotten a few errors in the logfile and a few of them had to do with missing tables in the db, this is one of them:

Table 'kix17.time_accounting_user_period' doesn't exist, SQL: ' - I run mysql BTW.


And there are more errors in the kix-logs, so isnät the database complete when installing the free version? And MasterSlave doesn't seem to work either, it just adds a note in the ticket and there were missing .pm:s for this one too.


Thanks in advance.

Katja Hüsig

  • Global Moderator
  • Beiträge: 112
Re: Kix17 errors
« Antwort #1 am: 28.06.2017 15:16:20 »
Dear gissberg,

what commands exactly did you use?

Best regards,
Katja Hüsig

gissberg

  • Newbie
  • Beiträge: 2
Re: Kix17 errors
« Antwort #2 am: 29.06.2017 08:22:44 »

Hi Katja,


I used the mysql version:


1. add the following line to /etc/apt/sources.list
deb http://packages.kixdesk.com/repository/debian kix2017 stable

2. import the c.a.p.e. IT PublicKey to authenticate the packages
wget -qO - http://packages.kixdesk.com/repository/debian/PublicKey | apt-key add -

3. update apt sources
apt-get update

export KIXMYSQL_USER=<MySQL admin user>
export KIXMYSQL_PASSWORD=<MySQL admin password>
apt-get install kix-mysql kix


Katja Hüsig

  • Global Moderator
  • Beiträge: 112
Re: Kix17 errors
« Antwort #3 am: 29.06.2017 09:57:35 »
Hi gissberg,

did you use the admin account and password of mysql while exporting the variables:
export KIXMYSQL_USER=<MySQL admin user>                              <- in most cases the user is "root"
export KIXMYSQL_PASSWORD=<MySQL admin password>

Could you please post the errors of kix_install.log (/opt/kix16/var/log/kix_install.log)?

Best regards,
Katja Hüsig