Autor Thema: Bad performances  (Gelesen 397 mal)

Nita

  • Gast
Bad performances
« am: 17.10.2019 11:55:42 »
Hi everyone,

I have installed and configured KIX 17.5.0. I have just 3 or 4 tickets so far but everything seems to be very slow, expecially when there are more than one agent logged on the system.

Does anybody have some advice?

My configuration is the following:

- Windows Server 2012 R2 Standard
- SQL Server 2014
- .Net 3.5 installed
- ActivePerl 5.24.2 Build 2403
- MS ODBC Driver 13 for SQL Server

Thanks in advance!

Nita

Danny Bochmann

  • Global Moderator
  • Beiträge: 458
Re: Bad performances
« Antwort #1 am: 24.10.2019 08:35:30 »
Hello Nita,

can you give me the resources of the system?
KIX need an powerful Windows server to work correctly.

BR
Danny

Nita

  • Gast
Re: Bad performances
« Antwort #2 am: 21.11.2019 17:17:55 »
Hi Danny,
thanks a lot for your reply.

I have a virtual machine with 4 vCPUs and 8192MB of RAM. It runs on a host with 20 Intel Xeon(R) CPUs E5-2640 v4 x 2,4GHz.

Look forward to hearing from you!

Nita

Nita

  • Gast
Re: Bad performances
« Antwort #3 am: 29.11.2019 10:25:49 »
Hello,

just a few updates: I tried giving the VM more memory and CPU, so now I have 64GB of RAM and 8 CPUs, but still nothing changed.

I also noticed a lot of errors in my kix.log file, e.g.:

"[Fri Nov 29 10:05:12 2019][Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][56] There was an error executing Execute() in Kernel::System::Console::Command::Maint::Stats::Dashboard::Generate: Error: You cannot run kix.Console.pl as root. Please run it as the apache user or with the help of su:";

"[Thu Nov 28 12:50:22 2019][Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][56] There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Error: You cannot run kix.Console.pl as root. Please run it as the apache user or with the help of su:";

"[Thu Nov 28 12:40:09 2019][Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][56] There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::EscalationCheck: Error: You cannot run kix.Console.pl as root. Please run it as the apache user or with the help of su:"...

...even though I inserted the "--allow-root" parameter for all of the options that generate errors.

Any ideas?

Thanks

Tags: windows installer