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Frontend aktualisiert sich manchmal nicht wenn man ein Ticket sperrt

Begonnen von ck, 02.09.2026 14:19:28

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ck

02.09.2026 14:19:28
Hallo zusammen,

bei unserem kix (KIX 18.37.4.0) kommt es leider immer wieder mal vor:

  • ein Agent sieht ein Ticket und möchte es übernehmen, klickt hierzu auf den Aktions-Button "Sperren"
  • das Ticket wird erfolgreich für die Bearbeitung durch den Agenten gesperrt, aber: beim Agenten wird die Anzeige / das Frontend nicht entsprechend aktualisiert. Für ihn sieht es immer noch so aus als sei das Ticket nicht gesperrt und die entsprechenden Buttons (wie Antworten) werden nicht angezeigt
  • nochmaliges Drücken von "Sperren" hat keinen Effekt
  • Neu-Laden von KIX via F5 bringt keine Verbesserung

Wir haben für dieses Problem diesen Workaround gefunden: beim Ticket auf "Beobachten" klicken. Dies scheint einen Refresh der Daten zu erzwingen, denn dann wird dem Agenten das Ticket korrekt als "gesperrt" angezeigt und er kann es bearbeiten.

Wir hatten beim Sichten der Release-Notes eigentlich gehofft dass dieser Bug durch die neueste Version behoben sein würde, was aber leider nicht der Fall ist. Ist dieser Bug bereits bekannt?

VIele Grüße
Christopher

Marko Djurdjevic

#1
04.09.2026 10:24:16


Hallo,

da es immer mal wieder vorkommt gehe ich davon aus dass das nicht immer reproduzierbar ist. Kommt das bei allen Nutzern vor oder nur bei bestimmten? Hinzu die Frage auch welcher Browser wird benutzt bzw. kommt das in verschiedenen Browsern vor?

Wir haben das bei uns geprüft und nachstellen konnte ich es soweit nicht. Ich persönlich habe das jetzt in Chrome getestet.

Es wäre hilfreich uns die Ticket Action mal als Export zukommen zu lassen (Admin -> System -> Config Transfer -> Export), damit wir diese importieren und prüfen ob das nachstellbar ist bzw. diese zusätzlich anpassen im Falle das wir da etwas auffälliges sehen.

Liebe Grüße,
Marko

ck

#2
09.09.2026 12:23:01
Hallo Marko,

vielen Dank für die Antwort!

Ja, es ist leider nicht zuverlässig reproduzierbar, aber glücklicherweise tritt es auch nur sehr selten auf.

Wir verwenden Firefox ESR (derzeit: 140.14.0esr (64-bit)).

Ganz selten (z.B. für Tests) verwenden wir auch Chromium / Edge, dort wurde mir das Problem bisher nicht berichtet.

Die Aktion "Sperren" habe ich exportiert, hier ist das .json was dabei herauskam (noch mit "jq" pretty printed):

Code Auswählen
{
  "ObjectAction": [
    {
      "Comment": "",
      "ConfirmationContent": "",
      "ConfirmationRequest": 0,
      "Context": "edit",
      "Filter": [
        {
          "filter": null,
          "search": {
            "AND": [
              {
                "Field": "LockID",
                "Operator": "EQ",
                "Type": "NUMERIC",
                "Value": "unlock"
              }
            ]
          }
        }
      ],
      "Label": "Sperren",
      "Name": "Sperren",
      "ObjectIcon": [
        {
          "Content": "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",
          "ContentType": "image/png",
          "Object": "ObjectAction",
          "ObjectName": "Sperren",
          "UUID": "614A6B76-3FFF-35BB-AA79-01DCC76FAC4C"
        }
      ],
      "Permissions": [
        {
          "Comment": "Permission for Action with id 23.",
          "IsRequired": 0,
          "Role": [
            {
              "Comment": "allows to login in both frontend- and backend application but does not grant any further permissions",
              "Name": "Agent User",
              "UUID": "BFBFEE15-8194-3B6D-9905-C27E3B9C431B",
              "UsageContext": 1,
              "UsageContextList": [
                "Agent"
              ],
              "Valid": "valid"
            }
          ],
          "Target": "/system/objectactions/Sperren",
          "Type": "Resource",
          "UUID": "4A5DA786-2942-399B-90F4-DD4495CC3EA5",
          "Value": 2
        }
      ],
      "PostMacro": [
        {
          "Actions": [
            {
              "Comment": "",
              "Parameters": {
                "Owner": "<KIX_CURRENT_UserID>"
              },
              "ReferencedMacroID": null,
              "ResultVariables": {},
              "Type": "OwnerSet",
              "Valid": "valid"
            },
            {
              "Comment": "",
              "Parameters": {
                "Lock": "lock"
              },
              "ReferencedMacroID": null,
              "ResultVariables": {},
              "Type": "LockSet",
              "Valid": "valid"
            },
            {
              "Comment": "",
              "Parameters": {
                "Debug": 0,
                "State": "open"
              },
              "ReferencedMacroID": null,
              "ResultVariables": {},
              "Type": "StateSet",
              "Valid": "valid"
            },
            {
              "Comment": "",
              "Parameters": {
                "If": "('<KIX_RESPONSIBLE_ID>') eq '1'",
                "Macro": [
                  {
                    "Actions": [
                      {
                        "Comment": "",
                        "Parameters": {
                          "Responsible": "<KIX_CURRENT_UserID>"
                        },
                        "ReferencedMacroID": null,
                        "ResultVariables": {},
                        "Type": "ResponsibleSet",
                        "Valid": "valid"
                      }
                    ],
                    "Comment": "Macro for \"Sperren\" - Referenced by Action: Conditional",
                    "Name": "Sperren-1778320283274",
                    "Scope": "",
                    "Type": "Ticket",
                    "UUID": "6CD9ECD5-DC8D-3CBD-BD3A-22D1549C819E",
                    "Valid": "valid"
                  }
                ]
              },
              "ReferencedMacro": "Sperren-1778320283274",
              "ResultVariables": {},
              "Type": "Conditional",
              "Valid": "valid"
            }
          ],
          "Comment": "Post Macro for action \"Sperren\"",
          "Name": "PostMacro-1778320355500",
          "Permissions": [
            {
              "Comment": "Permission for Action with id 23.",
              "IsRequired": 0,
              "Role": [
                {
                  "Comment": "allows to login in both frontend- and backend application but does not grant any further permissions",
                  "Name": "Agent User",
                  "UUID": "BFBFEE15-8194-3B6D-9905-C27E3B9C431B",
                  "UsageContext": 1,
                  "UsageContextList": [
                    "Agent"
                  ],
                  "Valid": "valid"
                }
              ],
              "Target": "/system/automation/macros/28{Macro.[Exec]}",
              "Type": "Property",
              "UUID": "969DF1E4-AA52-3AA2-AF69-A0D6955003BC",
              "Value": 4
            },
            {
              "Comment": "Permission for Action with id 23.",
              "IsRequired": 0,
              "Role": [
                {
                  "Comment": "allows to login in both frontend- and backend application but does not grant any further permissions",
                  "Name": "Agent User",
                  "UUID": "BFBFEE15-8194-3B6D-9905-C27E3B9C431B",
                  "UsageContext": 1,
                  "UsageContextList": [
                    "Agent"
                  ],
                  "Valid": "valid"
                }
              ],
              "Target": "/system/automation/macros/PostMacro-1778320355500",
              "Type": "Resource",
              "UUID": "A6C604FA-A07D-3BB7-A87B-1AB166A6E603",
              "Value": 4
            }
          ],
          "Scope": "",
          "Type": "Ticket",
          "UUID": "C02CF7E7-6CB5-3A63-8ED4-169C69190385",
          "Valid": "valid"
        }
      ],
      "PreMacro": [
        {
          "Actions": [
            {
              "Comment": "",
              "Parameters": {
                "Debug": 0,
                "State": "open"
              },
              "ReferencedMacroID": null,
              "ResultVariables": {},
              "Type": "StateSet",
              "Valid": "valid"
            }
          ],
          "Comment": "Pre Macro for action \"Sperren\"",
          "Name": "PreMacro-1778320368643",
          "Permissions": [
            {
              "Comment": "Permission for Action with id 23.",
              "IsRequired": 0,
              "Role": [
                {
                  "Comment": "allows to login in both frontend- and backend application but does not grant any further permissions",
                  "Name": "Agent User",
                  "UUID": "BFBFEE15-8194-3B6D-9905-C27E3B9C431B",
                  "UsageContext": 1,
                  "UsageContextList": [
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      "ConfirmationContent": "",
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      "Name": "Entsperren",
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          "Content": 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wBkBzlpmrgW9U55gjlwBkARAAP1cdYI6uZ3wHt6gfzq0OMEf3iogxzfppBhYAwbgKwBczc1V1CI3SmAoAgI8CNs4CIBhXAXD9X4sytgJw1+oAqmUBEIyrAHy9OoBGywKgUbEACMZVAC6oDqDR+jYwpuOlLQCNswA0LiK2AnaqzjFHF1QH0DhNngT4VnWOObIANM4CoDE9ApjA96pDaNSuqA4wRxaAxlkAtGt1gDn6gTcAasF+Uh1gjiwAjbMAaOvqAHN0QXUAjd5V1QHmyALQOAuALADShrMAaDQsANqqOsAcXV4dQKNnAdBoWAA0phmAa6oDaPTcA6DRsABoTAXg2uoAGj1nADQaFgCNaQnAAqBFswBoNCwAcgZA2nBXVgeYoy2qA6iWBUAWAGnDXVwdYI4uqw6gWhYAuQQgbbgLqwPM0Zg+i2ZgAdCYZgBWVQfQ6F3GeP6cXVQdQLUsABpTAZAWKjPXAD+ozjEnzgA0zgKgu1QHkAZmLAPnWD6HZmQB0MbVAaSBObM6wBysAc6uDqFaFgBJms7HqgPMwemZeUl1CNWyAEjSdM5g+I8DjqHEaIUsAJI0hcxM4OjqHCuQwDHVIVTPAiBJ0xtyATgzM90AKAuAJM3gVIa7GfBt1QHUDxYASZrSZBng1XTT6UPyn5n58eoQ6gcLgCTNIDPPBD5YnWMKq4Hfrg6h/rAASNLsXgtcUx1iA/1DZn6lOoT6wwIgSTPKzIuA11Tn2AD/A7y+OoT6xQIgSSuQmUcAb6/OcQcuB56WmZdXB1G/WAAkaeV+H/hIdYh1uB44JDO/WR1E/WMBkKQVmjwVcDjwmeost7IG+JXM/Fx1EPWTBUCS5iAzbwCeCfxLdRbgx8CzM9MT/7ReFgBJmpPMvDozXwD8JnBjUYxzgEdk5nFF76+BsABI0pxl5t8BjwO+u+S3PhLYLzMvWPL7aoAsAJK0AJl5FvBQusfvrlzw250KHJCZr5gsRUh3ygIgSQsyWRJ4C3Bf4I+Bn875Lc4EDsrMx2fmaXP+vTVyFgBJWrDMvDIz30hXBF4OHAdcN+Nv923gr4AnZuY+mXnSnGKqMZtUB5CkVkwO43kX8K6I2BJ4EnAQcB9g58lrR2BT4CrgYuAHk9cXgeMy87zlJ9cYWQAkqUBmXgccP3mtFREBbJ6Z15cEUzMsAJLUI5NDhRz8tXDuAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUGRmdUZmhYRmwD7AXsAO9/qtSOw6RIiPAjYfAnvswz/A1xVHULSbdwE/Ai47HavczLzq5XBWmcBKBARdwcOBp45+XXb2kSSVOIHwInAp4CTMvNHxXmaYgFYoojYDXg98Kss59u9JA3FGuAjwJsz87zqMC2wACxBROwCvA54KbBZcRxJ6rM1wIfoisD51WHGzAKwYBHxGuDNwBbVWSRpQFYDfwH838xcXR1mjCwACxIRdwPeCxxaHEWShuwk4PmZeUV1kLGxACxAROwFHA3cvzqLJI3Ad4BDfWpgviwAcxYRBwAnAFtWZ5GkEbkGeHxmnlMdZCwsAHMUEXsAp+NjfZK0CN8HHpWZl1UHGQNPApyTiNgZ+CQO/pK0KLsCR0WEj1HPgQVgDiJiG+ATwG7VWSRp5A4A3lEdYgwsAPPxJ8DDq0NIUiNeGRH7VIcYOvcArFBEPBT4ErBxdRZJasiJmfnU6hBD5gzAyv01Dv6StGwHRcRjq0MMmQVgBSLiMOCJ1TkkqVF/VB1gyFwCWIGI+G+663QlSTX28oCg2TgDMKPJaX8O/pJU6+DqAENlAZjdYdUBJEm4EXBGLgHMKCLOBfaoziFJjbsRuHtmXlsdZGicAZhBRDwYB39J6oPNgCdUhxgiC8BsnlwdQJK01r7VAYbIAjCbe1cHkCSttVN1gCGyAMxml+oAkqS1dqgOMEQWgNncqzqAJGmt7asDDJEFYDbOAEhSfzgDMAMLwGx2rg4gSVrLGYAZWABms0V1AEnSWptXBxgiC4AkSQ2yAEiS1CALgCRJDbIASJLUIAuAJEkNsgBIktQgC4AkSQ2yAEiS1CALgCRJDbIASJLUIAuAJEkNsgBIktQgC4AkSQ2yAEiS1CALgCRJDbIASJLUIAuAJEkNsgBIktQgC4AkSQ2yAEiS1CALgCRJDbIASJLUIAuAJEkNsgBIktQgC4AkSQ2yAEiS1CALgCRJDbIASJLUIAuAJEkNsgBIktQgC4AkSQ2yAEiS1CALgCRJDbIASJLUIAuAJEkNsgBIktQgC4AkSQ2yAEiS1CALgCRJDbIASJLUIAuAJEkNsgBIktQgC4AkSQ2yAEiS1CALgCRJDbIASJLUIAuAJEkNsgBIktQgC4AkSQ2yAEiS1CALgNS2m6oDSHOQ1QGGaJPqAJLmbjXwXeAbt3p9C7gSuPrWr8y8KSK2BO5+u9d2wAOBh05euwOx3I8hbTD/bM4gMi1O04qI64HNq3NIEzcApwMnAScDX83MG+b5BhGxNfAQYE/g2cDT8AuE+uOGzNyiOsTQWABmYAFQD1wEfAQ4ETg1M69b5ptHxPbA84EXA49a5ntL62ABmIEFYAYWABW5CTgOeDdwQmauLs4DQEQ8GHgRXRm4V3EctckCMAMLwAwsAFqy7wN/B/xzZl5SHWZ9ImJz4GXA64Adi+OoLRaAGVgAZmAB0JJcBrwVOGLea/qLFBFbAa8GXgNsWxxHbbAAzMACMAMLgBbsSuDtwDsy85rqMLOKiG3pSsCrga2K42jcLAAzsADMwAKgBfp74LWZ+ePqIPMSEbsA76F7ckBaBAvADDwISOqHi4CDM/NlYxr8ATLz4sw8GHgFMNgZDWlsLABSvQ8Ce2bmCdVBFikzjwQeDpxRnUWSBUCqdA3w3Mx84di+9a9PZn4LeBzw/4BVxXGkprkHYAbuAdAcXAg8KzO/VB2kSkTsAxwL3LM6iwbPPQAzcAZAWr5zgL1bHvwBMvPzwGOB71RnkVpkAZCW6xjggMy8uDpIH2Tm+XQl4JzqLFJrLADS8nwQeE5mXlsdpE8y81LgCcCoN0FKfWMBkJbj34Bfzcw11UH6KDOvBp4FvLc4itQMC4C0eCcDz8vMm6qD9Nnkf5//TXfLoaQFswBIi/U54NAhneVfKbvHkg4HPlOdRRo7C4C0OBcChwz5PP8Kk7J0KPC16izSmFkApMVYDfxyZl5eHWSIMvNK4GC6EiVpASwA0mK8KTNPqw4xZJl5IV0J+El1FmmMLADS/J0MvLU6xBhk5teAF1bnkMbIAiDN1xXAC33cb34y8zi6a5IlzZEFQJqvN04OttF8/Q7w7eoQ0phYAKT5+RpwZHWIMZo8SfEius2VkubAAiDNz6sz0wFqQTLzDOBPq3NIY+F1wDPwOmCtwzGZeVh1iLGLiE2BzwOPqM6iXvE64BlYAGZgAdDtrAEekJmuUS9BROxLd8KidDMLwAxcApBW7l8d/JdnshRwfHUOaegsANLKvaM6QINeDzh9Ka2ABUBamXM88W/5MvNLwFHVOaQhswBIK+O3/zpvwscCpZlZAKTZXYZ315fJzPOA91fnkIbKAiDN7vjMXFUdonGeCyDNyAIgze7Y6gCty8xvAGdV55CGyAIgzeZG4KTqEALgA9UBpCGyAEizOSUzr64OIQD+BbipOoQ0NBYAaTbHVQdQJzN/CJxYnUMaGguANJtTqgPoNlwGkKbkXQAz8C6A5q0CtvIJgP6IiC3pHsvcujqLSngXwAycAZCmd56Df79k5nXAudU5pCGxAEjT+2p1AK3Td6oDSENiAZCm95XqAFonC4A0BQuAND1nAPrJAiBNwQIgTe+i6gBaJwuANAULgDS9q6oDaJ0sANIULADS9H5SHUDrdCHdEc2SNoAFQJqeMwA9lJlrgO9W55CGwgIgTee6zPTc+f66rDqANBQWAGk6Tv/3mycBShvIAiBNJ6oD6A7dtTqANBQWAGk696gOoDtkAZA2kAVAms6mEeE0c39tUx1AGgoLgDS97aoD6GdFxObAZtU5pKGwAEjTcxmgn5z+l6ZgAZCmZwHoJ6f/pSlYAKTpbV8dQOt0z+oA0pBYAKTpPaw6gNZp7+oA0pBYAKTpOdD00/7VAaQhsQBI03tURPh3p38sANIU/CEmTW8b4MHVIXSLiLgvsEt1DmlILADSbB5THUC34bd/aUoWAGk27gPoFwuANCULgDSbZ7gPoFf2qw4gDY0/wKTZ3Bt4YnUIQUTcB9ijOIY0OBYAaXaHVwcQAK/Aa5qlqUVmVmcYnIi4Hti8OofKXQPslJlXVwdpVURsAVyIFzS17obM3KI6xNA4AyDNbivgsOoQjXs+Dv7STCwA0sq4DFDrN6sDSENlAZBW5okR8ajqEC2KiL2BR1bnkIbKAiCt3J9UB2iU3/6lFXAT4AzcBKh1eHJm/kd1iFZExK7A+fj3UB03Ac7AGQBpPpwFWK6/wcFfWhELgDQfe0fEodUhWhARhwDPrs4hDZ1LADNwCUDrcS7wC5m5qjrIWEXEVsDXgd2qs6hXXAKYgTMA0vw8BHhDdYiRexMO/tJcOAMwA2cAdAdWA/tl5pnVQcYmIvYEvgBsUp1FveMMwAycAZDma2PgfRFxl+ogYxIRARyJg780NxYAaf4eALytOsTIvAF4bHUIaUxcApiBSwDaAAk8LTNPrA4ydBHxPODDeOOf1s8lgBlYAGZgAdAG+hHw2Mw8vzrIUEXEY4DPAP5w1x2xAMzAJQBpce4JfDIidqgOMkST0/7+DQd/aSEsANJi/Rxw3OT5dW2giNgaOA7YqTqLNFYWAGnxHg18NCI2rg4yBBGxEfAhYK/qLNKYWQCk5Xg63WNsugMRsTnd4P+s6izS2PlMrbQ8v949zs7LM3N1dZi+iYht6db8D6jOIrXAGQBpuX4d+FhEuLHtViJiN+B0HPylpbEASMt3KHBCRNytOkgfRMTDgc8De1RnkVpiAZBqPB74TEQ0vcs9Ig4CTgV2rs4itcYCINV5GHB6RDS32z0iNo6I19E96rdNdR6pRRYAqdb9gDMj4uXVQZYlIvYAzgDeAmxaHEdqlgVAqrcFcEREHDXmfQGTb/1/QHel76Or80it8y6AGXgXgBbof4DnZ+ZZ1UHmKSIeBLwX2Ls4isbJuwBm4AyA1C/3BT4bEU+vDjIvEfE04Is4+Eu9YgGQ+mdT4AHVIeboQXihj9Q7FgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAKmf7l4dYI7G9Fmk0bAASP20fXWAORrTZ5FGwwIg9dMO1QHmaEyfRRoNC4DUT2MaNMf0WaTRsABI/TSmQXNMn0UaDQuA1E+7RcRm1SFWavIZdqvOIelnWQCkftoS2L86xBzsT/dZJPWMBUDqr6dWB5iDMXwGaZQsAFJ/jWHwHMNnkEbJAiD1114RsVN1iFlNsu9VnUPSulkApP4K4AXVIVbgBXSfQVIPRWZWZxiciLge2Lw6h5pwCXC/zLyuOsg0ImJL4DvAYGcwNCg3ZOYW1SGGxhkAqd92Al5WHWIGL8PBX+o1ZwBm4AyAlmxQswB++1cBZwBmKQ0hjQAABJVJREFU4AyA1H87Ab9VHWIKv4WDv9R7zgDMwBkAFVgFHJiZp1YHuSMRcQBwMrBpdRY1xRmAGTgDIA3DpsDHIqK3x+pOsn0MB39pECwA0nBsD3x8ssbeK5NMH6fLKGkALADSsDwCOCoitqkOcrNJlqPoskkaCAuANDzPAD4fET9fHWSS4fN0mSQNiAVAGqY9gLMi4uCqAJP3PmuSRdLAWACk4doWOC4i/jYidlnWm0bELhHxt8BxkwySBsjHAGfgY4DqoeuBI4E/zcxLF/EGEbEj8Frg5YCPXKlPfAxwBhaAGVgA1GPXAu8B/h34bGZev5LfLCK2APYHDgF+DbjLihNK82cBmIEFYAYWAA3E9cBpwEnAKcD3gR9m5up1/ZcjYmO6x/h2BZ4APAV4HH7bV/9ZAGZgAZiBBUADtga4nO5+gZuXCnakO7p3O9wXpGGyAMzAAjADC4Ak9YoFYAa2fUmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBkCSpQRYASZIaZAGQJKlBFgBJkhpkAZAkqUEWAEmSGmQBmM2q6gCSpLVuqg4wRBaA2VxYHUCStNal1QGGyAIwm+9VB5AkrXVxdYAhsgDMxgIgSf3xg+oAQ2QBmM13qwNIktayAMzAAjCbL1QHkCSt9fXqAEMUmVmdYXAiYlO6xrlddRZJErtmppuzp+QMwAwycxVwVHUOSRJfcvCfjQVgdh+uDiBJ4rjqAENlAZjdafg0gCRVO7Y6wFBZAGaU3eaJN1XnkKSGnZGZZ1WHGCo3Aa5ARARwBrB3dRZJatBTMvPk6hBDZQFYoYh4NHAmENVZJKkhp2XmAdUhhswlgBXKzLOBf6rOIUmNcQl2hZwBmIOIuAfdLMD9q7NIUgM+lJm/Uh1i6CwAcxIRD6TbD3D36iySNGLnAntn5jXVQYbOJYA5ycxvAP8LWFWdRZJG6qfAYQ7+82EBmKPM/A/gldU5JGmkXjL5sqU5sADMWWa+G3gZcFN1FkkaidXASzPz6OogY+IegAWJiKfQ3Rdwt+oskjRg1wLPzczjq4OMjQVggSJiD+B44D7FUSRpiH4IPNPT/hbDJYAFysyv050S+KHqLJI0MCcA+zj4L44zAEsSEfsBfw08ojqLJPXYN4Hfccp/8ZwBWJLMPB14NPBS4OLiOJLUNz8Cfg94qIP/cjgDUCAiNgKeBPwy8Eu4UVBSmy4FjgGOBk7JzNXFeZpiASgWEVsAT6dbGtht8toduBewaWE0SZqHm4BL6GY+LwYumvz6WeCzmbmmMFvT/j9ETeXd/gt6BQAAAABJRU5ErkJggg==",
          "ContentType": "image/png",
          "Object": "ObjectAction",
          "ObjectName": "Entsperren",
          "UUID": "0895E66F-A0B7-397D-A170-315E48E9742B"
        }
      ],
      "Permissions": [
        {
          "Comment": "Permission for Action with id 24.",
          "IsRequired": 0,
          "Role": [
            {
              "Comment": "allows to login in both frontend- and backend application but does not grant any further permissions",
              "Name": "Agent User",
              "UUID": "BFBFEE15-8194-3B6D-9905-C27E3B9C431B",
              "UsageContext": 1,
              "UsageContextList": [
                "Agent"
              ],
              "Valid": "valid"
            }
          ],
          "Target": "/system/objectactions/Entsperren",
          "Type": "Resource",
          "UUID": "6EF3CF60-25E6-322F-AE0C-4C00E88FFE78",
          "Value": 2
        }
      ],
      "PostMacro": [
        {
          "Actions": [
            {
              "Comment": "",
              "Parameters": {
                "Lock": "unlock"
              },
              "ReferencedMacroID": null,
              "ResultVariables": {},
              "Type": "LockSet",
              "Valid": "valid"
            }
          ],
          "Comment": "Post Macro for action \"Entsperren\"",
          "Name": "PostMacro-1778315330083",
          "Permissions": [
            {
              "Comment": "Permission for Action with id 24.",
              "IsRequired": 0,
              "Role": [
                {
                  "Comment": "allows to login in both frontend- and backend application but does not grant any further permissions",
                  "Name": "Agent User",
                  "UUID": "BFBFEE15-8194-3B6D-9905-C27E3B9C431B",
                  "UsageContext": 1,
                  "UsageContextList": [
                    "Agent"
                  ],
                  "Valid": "valid"
                }
              ],
              "Target": "/system/automation/macros/30{Macro.[Exec]}",
              "Type": "Property",
              "UUID": "F972E172-FA35-39A3-A746-6359716D7E84",
              "Value": 4
            },
            {
              "Comment": "Permission for Action with id 24.",
              "IsRequired": 0,
              "Role": [
                {
                  "Comment": "allows to login in both frontend- and backend application but does not grant any further permissions",
                  "Name": "Agent User",
                  "UUID": "BFBFEE15-8194-3B6D-9905-C27E3B9C431B",
                  "UsageContext": 1,
                  "UsageContextList": [
                    "Agent"
                  ],
                  "Valid": "valid"
                }
              ],
              "Target": "/system/automation/macros/PostMacro-1778315330083",
              "Type": "Resource",
              "UUID": "97672468-0552-357E-ADD2-638F01A694DF",
              "Value": 4
            }
          ],
          "Scope": "",
          "Type": "Ticket",
          "UUID": "1859B87B-DC83-3861-A8E2-2891E7A0A1B8",
          "Valid": "valid"
        }
      ],
      "Rank": null,
      "Template": [
        {
          "Comment": "Template used by action Entsperren",
          "Context": [
            "action"
          ],
          "CustomerVisible": 0,
          "FormFields": [],
          "Keywords": [],
          "Name": "Action Template - Entsperren",
          "ObjectIcon": null,
          "Permissions": [
            {
              "Comment": "Permission for Action with id 24.",
              "IsRequired": 0,
              "Role": [
                {
                  "Comment": "allows to login in both frontend- and backend application but does not grant any further permissions",
                  "Name": "Agent User",
                  "UUID": "BFBFEE15-8194-3B6D-9905-C27E3B9C431B",
                  "UsageContext": 1,
                  "UsageContextList": [
                    "Agent"
                  ],
                  "Valid": "valid"
                }
              ],
              "Target": "/system/templates/Action Template - Entsperren",
              "Type": "Resource",
              "UUID": "1D1CE6C3-6BDC-3AE1-9078-44A50199E306",
              "Value": 2
            }
          ],
          "Rank": null,
          "Type": "Ticket",
          "UUID": "04926720-8047-314C-B8DE-0F56CF511073",
          "UsageContext": 1,
          "UsageContextList": [
            "Agent"
          ],
          "Valid": "valid"
        }
      ],
      "Type": "Ticket",
      "UUID": "A095DA40-3DA1-3B7C-AC1C-F050551D2DF1",
      "UsageContext": 1,
      "UsageContextList": [
        "Agent"
      ],
      "UserInputRequired": 0,
      "Valid": "valid"
    }
  ]
}
Für leichteren Import dann auch nochmal im Anhang! 🙂


Vielen Dank und viele Grüße!
Christopher

Marko Djurdjevic

#3
17.09.2026 16:41:57


Hallo Christopher,

nach dem ich die Aktion importiert habe, konnte ich das sogar auch bei mir reproduzieren und zwar bei jedem "Sperren" versuch.

Unabhängig sogar vom Browser, was mich zusätzlich gewundert hat.

An sich sieht da Aktion ja vollkommen in Ordnung aus, jedoch ich habe einfach zu Testzwecken die PreAction komplett rausgenommen und danach hat es sofort wieder geklappt mit dem Sperren der Tickets. 

Hoffe das hilft weiter.

Viele Grüße,
Marko

ck

#4
Heute um 17:43:05
Hallo Marko,

vielen Dank für die Antwort!

Wir haben das mit dem "Pre-Action" rausnehmen noch nicht versucht (ich bin auch nicht sicher was genau damit gemeint ist).

Allerdings könnte es sein, dass das Problem durch etwas anderes bei uns behoben wurde: wir hatten nämlich vor einem Upgrade wie hier im Forum empfohlen das Rate-Limiting aktiviert: https://forum.kixdesk.com/index.php?topic=13413.0

Das hat dann allerdings wohl auch dazu geführt, dass das automatische Aktualisierungsintervall für das Home-Dashboard nicht mehr zuverlässig funktioniert hat. Seit wir das Rate-Limiting wieder deaktivert haben scheinen sowohl das autom. Aktualisierungsintervall als auch die Anzeige eines gesperrten Tickets wieder zuverlässig zu funktionieren! 🙂

Jedenfalls nochmals herzlichen Dank und viele Grüße
Christopher
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