How to generate empty templates for signature and salutations ?

[ffuernha]

Issue/Motivation: I would like to move salutation and signature into the templates (as they may vary), The current KIX professional does not allow to generate empty salutations or signatures, there has to be at least one letter in.
Question: Does anybody know how to
a.) have empty templates assigned in a queue, or
b.) be able to generate an empty template for signature and salutation.
Thanks
Felix

[Danny Bochmann]

Hello Felix,

you cant add empty salutations or signatures but you can delete the placeholder.
Please configure the SysConfigKey "Ticket::Frontend::ResponseFormat" and delete the first and the third line like my example:

Code Auswählen Erweitern


[% Data.StdResponse | html %]

[% Data.Created | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]


Now you can create your templates an salutation and signature.
Please test this configuration.

Best regards
Danny