OTRS 4.0.22 KIX4OTRS Main Menu Missing

[Ben Ipinge]

Good day,

I upgraded to OTRS 4.0.22 from an earlier 4.0.x version. Reason being so that we can use KIXCore 4.0.15 and KIX4OTRS 7.1.12 which are compatible with the aforementioned OTRS framework.

However after the upgrade of KIX, the main navigation menu has disappeared. What might be the cause? and how can it be resolved?

Regards,

[Ben Ipinge]

It appears that the navigation menu is only missing when using Chrome.

What might be the cause of it not showing in Chrome?

[Danny Bochmann]

Hello Ben,

please tell me the following information:

    which version of Chrome you are using?
    which operation system you are using?
    is there an error in the kix.log or in the apache error_log?

best regards

Danny

[Ben Ipinge]

Hi Danny,

I am running Chrome 58.0.3029.96 (64-bit) on Windows 10 Enterprise 64-bit.

Do not have kix.log, but here is today's apache error log.

Code Auswählen Erweitern

[Mon May 15 13:26:49 2017] -e: Use of uninitialized value in string eq at /opt/otrs/Custom/Kernel/System/DynamicField/Driver/Dropdown.pm line 184.
[Mon May 15 13:26:49 2017] -e: Use of uninitialized value in string eq at /opt/otrs/Custom/Kernel/System/DynamicField/Driver/Dropdown.pm line 184.
[Mon May 15 13:26:50 2017] -e: Use of uninitialized value in string eq at /opt/otrs/Custom/Kernel/System/DynamicField/Driver/Dropdown.pm line 184.
[Mon May 15 13:26:50 2017] -e: Use of uninitialized value in string eq at /opt/otrs/Custom/Kernel/System/DynamicField/Driver/Dropdown.pm line 184.
ERROR: OTRS-CGI-64 Perl: 5.14.2 OS: linux Time: Mon May 15 13:26:57 2017

Message: The given param 'QueueIDs' is invalid or an empty array reference!

RemoteAddress: 192.168.226.65
RequestURI: /otrs/index.pl?Action=AgentTicketQueue

Traceback (2340):
   Module: Kernel::System::Ticket::TicketSearch::TicketSearch Line: 362
   Module: Kernel::Output::HTML::NotificationAgentTicketEscalation::Run Line: 108
   Module: Kernel::Output::HTML::Layout::NavigationBar Line: 2866
   Module: Kernel::Modules::AgentTicketQueue::Run Line: 301
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1000
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 55
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-64 Perl: 5.14.2 OS: linux Time: Mon May 15 13:28:34 2017

Message: The given param 'QueueIDs' is invalid or an empty array reference!

RemoteAddress: 192.168.226.65
RequestURI: /otrs/index.pl?Action=AgentTicketQueue;QueueID=4;View=Preview;Filter=Unlocked

Traceback (2340):
   Module: Kernel::System::Ticket::TicketSearch::TicketSearch Line: 362
   Module: Kernel::Output::HTML::NotificationAgentTicketEscalation::Run Line: 108
   Module: Kernel::Output::HTML::Layout::NavigationBar Line: 2866
   Module: Kernel::Modules::AgentTicketQueue::Run Line: 301
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1000
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 55
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-64 Perl: 5.14.2 OS: linux Time: Mon May 15 14:14:41 2017

Message: The given param 'QueueIDs' is invalid or an empty array reference!

RemoteAddress: 192.168.225.152
RequestURI: /otrs/index.pl?Action=AgentTicketQueue

Traceback (2340):
   Module: Kernel::System::Ticket::TicketSearch::TicketSearch Line: 362
   Module: Kernel::Output::HTML::NotificationAgentTicketEscalation::Run Line: 108
   Module: Kernel::Output::HTML::Layout::NavigationBar Line: 2866
   Module: Kernel::Modules::AgentTicketQueue::Run Line: 301
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1000
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 55
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31


[Danny Bochmann]

Hello Ben,

after your upgrade to OTRS 4.0.22 and the installation of KIXCore and KIX4OTRS do you have accomplished the commands to set the owner and delete the caches?

The Commands for an debian based linux are:

Code Auswählen Erweitern


chown -R www-data:www-date /opt/otrs/sudo -u www-data /opt/otrs/bin/./otrs.DeleteCache.plsudo -u www-data /opt/otrs/bin/./otrs.LoaderCache.pl -o deletesudo -u www-data /opt/otrs/bin/./otrs.RebuildConfig.pl

Best Regards

Danny

[Ben]

Good day Danny,

Yep, all that was done.

We have upgraded to 5.0.17 and now facing a new bug. Will create a separate thread for that.

Regards,