KIX - Forum

English => Development => Thema gestartet von: Nilufar am 18.06.2018 11:36:27

Titel: Why the age of the ticket is growing while ticket is successfully closed?
Beitrag von: Nilufar am 18.06.2018 11:36:27
Hi there!

I use kixdesk service management system for 6 months till now, and tickets which are closed successfully long ago still growing in age, why it's not stop counting the age of the ticket when the ticket already closed?
Thanks in advance.
Titel: Re: Why the age of the ticket is growing while ticket is successfully closed?
Beitrag von: Martin Jäger am 10.07.2018 14:25:11
Hi Nilufar,

the age of an successfully closed ticket is still growing in age because the age refers to the date of creation not the date of closing.


best regards,

Martin
Titel: Re: Why the age of the ticket is growing while ticket is successfully closed?
Beitrag von: Nilufar am 19.07.2018 15:58:39
So it's default behavior of system ?
Titel: Re: Why the age of the ticket is growing while ticket is successfully closed?
Beitrag von: Martin Jäger am 27.07.2018 11:50:27
Hi Nilufar,
you are right. This is the default behavior of the system.

Best regards,
Martin