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Navigation Menu Items Not Functioning on Index Page

Begonnen von Ben Ipinge, 30.05.2017 12:56:31

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BenI

Hi Rico,

We need this to work asap and we are willing to pay for your support as this is urgent.

Can you send me the support quote to get this sorted?

Regards,

Rico Ullmann

Hi Ben,

please send us an email with your detailed contact information to sales@cape-it.de.

Insert a Link to this forum post in to your email.

Regards,
Rico Ullmann


BenI

Hi Rico,

While we are waiting for support to be official.

Can you please provide any direction as to what might be causing this error?
[Wed Jun 21 13:25:08 2017] [error] Can't use string ("2") as a HASH ref while "strict refs" in use at /opt/otrs/KIX4OTRS/Kernel/Modules/AgentTicketZoom.pm line 946.\n

I have tested other functions and the ticket access is the only issue we have now.

Regards,

BenI

Do we need to perhaps regenerate the existing tickets? or is it a code change process on KIX side?