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Community => Fragen | Konfiguration | Hilfe => Thema gestartet von: Nilufar am 12.06.2018 11:52:07

Titel: Stop SLA when state of ticket is "postponed" or "pending reminder"
Beitrag von: Nilufar am 12.06.2018 11:52:07
Hello kixdesk team!

Please is it any way to make SLA stop when ticket state is "postponed" or "pending reminder" ?

Thank you for your assistance.
Titel: Re: Stop SLA when state of ticket is "postponed" or "pending reminder"
Beitrag von: Tino Voigt am 02.07.2018 09:34:52
 Hello Nilufar,

you can define the states, which stop the SLA, by using the SYSConfig Key: Ticket::EscalationDisabled::RelevantStates.

Best regards, Tino Voigt
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