KIX - Forum

Produktinformationen => Feature Requests => Thema gestartet von: floek am 21.10.2020 13:47:17

Titel: Feature Request | Home Button für customer.pl?Action=CustomerTicketZoom
Beitrag von: floek am 21.10.2020 13:47:17
Hallo zusammen,


wir bekommen als Agenten immer wieder Mails mit dem Customer Ticket Link. z.B.:
https://helpdesk/kix/customer.pl?Action=CustomerTicketZoom;TicketID=47111 (https://helpdesk/kix/customer.pl?Action=CustomerTicketZoom;TicketID=47111)


Wenn man als Agent da drauf geht erhält man meist die Meldung im Anhang.
(https://forum.kixdesk.com/data:image/png;base64,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)



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)
Der Klick auf "Zurück zur vorhergehenden Seite" geht dann nicht, da man ja direkt auf den Link gegangen ist.
Wir wünschen uns daher bei dieser Meldung einen Link auf "Home" also z.B: https://helpdesk.iis.fhg.de/kix/customer.pl (https://helpdesk.iis.fhg.de/kix/customer.pl).


(Oder einen Workaround, so dass diese Links für Agenten funktionieren.


Grüße

Florian
Titel: Re: Feature Request | Home Button für customer.pl?Action=CustomerTicketZoom
Beitrag von: Torsten Thau am 28.10.2020 19:01:32
Hi Florian,


wenn Ihr als Agenten diese erhaltet, sind entweder die Benachrichtigungen nicht korrekt konfiguriert oder ihr tretet in dem Fall tatsächlich in der Rolle "Agent" an besagtem Ticket in Erscheinung. Ich würde daher zunächst prüfen ob die Benachrichtigungen passen und nicht dort etwas konfiguriert werden kann.


CU, Torsten