State Field in Notes

Begonnen von qdba, 14.08.2018 14:47:19

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In internal notes I want to use the state Field.
So I set


to "yes" and insert the states open,close, pending reminder, pending auto to the field 


But there ist no State Field in Tickets Notes.

Any suggestions?

Greetings Dieter Baur[/color][/size]



Martin Jäger

Hello qdba,

if you activate the SysConfig-Key "Ticket::Frontend::MenuModule###420-Note" you get access to the view "AgentTicketNote".
You can open this view if you open a ticket and choose the option Communication -> Note .

In this view, you should now see the state field.

I hope, this answer will help you a little bit.

best regards,