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English => Known Errors => Thema gestartet von: qdba am 14.08.2018 14:47:19

Titel: State Field in Notes
Beitrag von: qdba am 14.08.2018 14:47:19
In internal notes I want to use the state Field.
So I set

Ticket::Frontend::AgentTicketNote###State


to "yes" and insert the states open,close, pending reminder, pending auto to the field 


Ticket::Frontend::AgentTicketNote###StateType


But there ist no State Field in Tickets Notes.


Any suggestions?


Greetings Dieter Baur[/color][/size]

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Titel: Re: State Field in Notes
Beitrag von: Martin Jäger am 21.08.2018 17:40:25
Hello qdba,

if you activate the SysConfig-Key "Ticket::Frontend::MenuModule###420-Note" you get access to the view "AgentTicketNote".
You can open this view if you open a ticket and choose the option Communication -> Note .

In this view, you should now see the state field.

I hope, this answer will help you a little bit.


best regards,

Martin