KIX - Forum
Community => Fragen | Konfiguration | Hilfe => Thema gestartet von: Nilufar am 12.06.2018 11:52:07
Hello kixdesk team!
Please is it any way to make SLA stop when ticket state is "postponed" or "pending reminder" ?
Thank you for your assistance.
Hello Nilufar,
you can define the states, which stop the SLA, by using the SYSConfig Key: Ticket::EscalationDisabled::RelevantStates.
Best regards, Tino Voigt