Added services not showing in Ticket Template Configurator

Begonnen von Nilufar, 16.05.2018 14:58:57

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Hi kixdesk team! I've added more services and made it available to my contacts, but when i want to create Ticket Template through the Ticket Template Configurator and when I want to add my new added sub-services to my ticket template it's showing it, could you please provide with some advices or suggest me something?
Thank you in advance.

Tino Voigt

Hello Nilufar,

do you have defined a customer company and/or a tickettyp and customer user under Customer ↔ Services ↔ SLAs?
If you do that, please make sure, that the customer user and/or the tickettyp from the ticket template is the same, you have defined before.

Best regards, Tino Voigt